FAQ

About the Service

Can children participate?

Of course you can participate. The fee is the same as for adults.

Can elderly people participate?

Of course you can participate.

Can I participate with a stroller or wheelchair?

Please check when making your reservation as each course may require different arrangements.

Where is the meeting place?

This is specified for each course.
Staff will be holding flags with our company logo at the designated locations.

Is hotel pick-up available?

Only limited courses are available.

What languages ​​are supported?

The basic language is English. (A little bit of Japanese too...)
Other languages ​​can be supported using tools.

Can I leave the tour in the middle?

This is possible in special circumstances, such as poor health.

What happens if we get separated during the tour?

We will contact you via the phone number or email address you provided when making your reservation.

About reservations and cancellations

What happens if I cancel?
How do I make a reservation?

All courses must be booked online.
You can access the reservation site from the page of your desired course.

How can I confirm my reservation?

You will receive a confirmation email when you make a reservation.
After we confirm the details, we will send you a reservation confirmation email during business hours.

Can I apply for multiple courses?

Of course you can. Please make a reservation through the reservation page for each course.

When should I make a reservation?

As a general rule, reservations must be made at least two days in advance.
This varies depending on the course, so please check the calendar on the reservation form.

Fees and Payment

How can I pay?

Payment Methods:
Please pay by credit card at reservations for each course.
※If you wish to pay in cash, please contact us using the contact form on our website, indicating the date and time of your reservation and the course you request.

Payment by cash or credit card is available for optional fees on the day of service.

Can I issue a receipt?

We have it available.

Others

Is it possible to arrange courses other than those listed on your website?

Of course it is possible.
We will provide a separate quote, but we can arrange all the content from all over Japan. Please contact us for more details.

CONTACT

If you have any questions, please feel free to contact us.

ONLINE RESERVATION

Please make your online reservation here.